Legal
ADHD Village is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights in relation to it.
This Privacy Policy is issued by 365 Days of Grateful as trustee for the Benjamin Edward Trust trading as ADHD Village, ABN 50 139 598 004 (referred to in this policy as 'ADHD Village', 'we', 'us', or 'our').
We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are also bound by the Spam Act 2003 (Cth) in relation to electronic marketing communications.
By using our website, booking a call, joining our email list, or purchasing any program or product from us, you agree to the terms of this Privacy Policy.
ADHD Village is an ADHD business coaching service based in Melbourne, Victoria, Australia. We provide 1:1 coaching, group programs, and digital products for women in business with ADHD.
For all privacy-related enquiries, requests, and complaints, please contact us at:
We will respond to all privacy enquiries within 30 days of receipt.
We collect personal information that you provide to us directly, including when you:
The types of personal information we collect include:
Some of the information our clients share with us in the course of coaching is sensitive information under the Australian Privacy Act. This includes information about ADHD diagnoses, mental health, perimenopause, and other health-related matters.
We collect this information only because it is directly relevant to the coaching services we provide, and only to the extent necessary to deliver those services effectively. By engaging in coaching with us and sharing this information, you consent to us collecting and holding it for the purpose of providing coaching services to you.
When you visit our website, we may collect certain information automatically including your IP address, browser type, and pages visited. This information is used for website analytics and security purposes only.
We use your personal information for the following purposes:
We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected without your consent.
You may be added to our email marketing list in the following ways:
Note: If you book a call with us, you may be added to our email marketing list. We are reviewing our booking process to ensure explicit consent is captured at the point of booking in compliance with the Spam Act 2003. If you do not wish to receive marketing emails, please use the unsubscribe link in any email you receive from us.
Our email marketing communications include newsletters, information about our programs and offers, ADHD business coaching content, and updates about ADHD Village events and products.
We currently segment our email list based on how you found us. In the future we may also segment based on your interests and engagement with our content, to ensure we send you the most relevant information.
Every marketing email we send includes an unsubscribe link. You can unsubscribe at any time. Once you unsubscribe, we will remove you from our marketing list promptly. Unsubscribing from marketing emails does not affect transactional emails relating to a program or product you have purchased.
We use the following third-party platforms to operate our business. Your personal information may be processed or stored by these platforms as part of delivering our services:
Each of these platforms operates under their own privacy policies and data processing agreements. We encourage you to review their policies if you have concerns about how they handle your data.
We engage contractors who may have access to your personal information as part of supporting our business operations. Any contractor with access to personal information is bound by confidentiality obligations and may only use that information to perform services for ADHD Village.
Currently, our virtual assistant has access to our CRM system (GHL) for administrative purposes only.
We may disclose your personal information if required to do so by law, or in response to a valid legal request from a government authority or court.
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
Your personal information is stored in GoHighLevel (GHL), which uses industry-standard security measures including encryption and access controls.
Payment information is processed and stored by Stripe. We do not store your full payment card details on our own systems.
Call transcripts generated through AI transcription are stored within our business systems. Access is limited to authorised personnel only.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
If you believe your personal information has been compromised, please contact us immediately at [email protected].
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete, or out of date.
To make an access or correction request, please contact us at [email protected]. We will respond within 30 days.
You may request that we delete your personal information. We will action deletion requests promptly where we are not required to retain your information by law or for legitimate business purposes such as resolving a dispute or maintaining financial records.
To request deletion of your personal information, please contact us at [email protected].
If you believe we have mishandled your personal information or breached your privacy rights, please contact us first at [email protected]. We take all complaints seriously and will respond within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Some of the third-party platforms we use, including GoHighLevel, Stripe, and Zoom, may store or process data on servers located outside Australia, including in the United States.
Where your personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a way that is consistent with the Australian Privacy Principles. By using our services, you consent to your information being transferred to and processed in countries outside Australia.
Our website may use cookies and similar tracking technologies to improve your experience and collect analytics data about how our website is used. This may include information about pages visited, time spent on the site, and how you arrived at our website.
You can control cookie settings through your browser. Disabling cookies may affect the functionality of some parts of our website.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the version number and date at the top of this policy.
We encourage you to review this policy periodically. Continued use of our website or services following an update constitutes your acceptance of the updated policy.